Ty Ceirios Nursing Home (“we”, “our”, “us”) is committed to protecting the privacy and personal data of all residents, families, staff, and visitors to our website. This Privacy Policy explains how we collect, use, store, and protect your information in line with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Ty Ceirios Nursing Home provides residential and nursing care services in Wales. We take data protection seriously and ensure that all personal information is handled lawfully and transparently.

2. Information We Collect

We may collect and process the following types of information:

• Information you provide through contact forms (name, email address, phone number, and any message you submit)
• Technical data such as IP address, browser type, and device information
• Website usage data collected through Google Analytics (anonymous statistical information only)

We do not collect sensitive personal data through the website.

3. How We Use Your Information

We use your information to:

• Respond to enquiries submitted through our website
• Improve the performance, content, and usability of our website
• Monitor website traffic and user behaviour through Google Analytics (anonymous data only)

We do not use your data for marketing unless you explicitly request or consent to it.

4. Cookies

Our website uses Google Analytics cookies only. These cookies collect anonymous data to help us understand how visitors use our site. For more details, please see our Cookies Policy. Please click here to read the full cookies policy statement.

5. Lawful Basis for Processing

We process personal data based on:

• Legitimate interests – to respond to enquiries and improve our website
• Consent – when you choose to contact us or submit information voluntarily

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to keep your data secure. Information submitted through the website is stored securely and accessed only by authorised staff.

We do not share your personal data with third parties unless required by law.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected. Enquiry information is typically kept for a short period unless further communication is required.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Ty Ceirios Nursing Home
Email: info@tyceirios.co.uk
Phone: 01495 752 358

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.